Our promise
If a case arrives damaged, short, or wrong, we make it right — replacement or refund, your choice.
- Report damage, shortages or wrong items within 48 hours of delivery with photos of the carton and the shipping label.
- Unopened, resalable dry goods may be returned within 14 days; the buyer covers return freight and a 15% restocking fee may apply.
- Refrigerated, frozen, and special-order items are not returnable unless damaged or incorrect.
- Refunds go back to the original payment method within 5 business days of receipt.